Refund Policy Refunds Our policy lasts 30 days. If 30 days have gone by since your service, unfortunately, we can’t offer you a refund or discount. Additional non-returnable items: Gift certificates To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. These will be discussed when contacting our company by phone at 615-430-2070. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.